Training Videos

Overview of Knowledge Management in Cherwell

In this video you will learn about Knowledge Management and how Illinois State University uses it with the Cherwell tool. This video is intended for ISU staff.

Basic Dashboard and Navigating in Cherwell

In this video you will learn about how to navigate the dashboard and search results of the Cherwell tool used by Illinois State University staff.

What is Cherwell? (An Overview of the Cherwell Tool)

Learn about the Cherwell tool used by Illinois State University staff. 

Overview of Office 365: Migration - Annuitant

Learn about the migration to Office 365 at Illinois State University in regards to email and calendaring services. This video is intended for Annuitants.

Overview of Office 365: Migration

Learn about the migration to Office 365 at Illinois State University in regards to email and calendaring services. This video is intended for Faculty and Staff.

How to Unblock Appointments in Appointment Manager and Microsoft Outlook

Appointment Manager is a web-based application that allows you to sync appointments with your Outlook calendar. If you have blocked appointments in Appointment Manager, you must unblock the appointments before they will appear in your online profile.

How to Create Appointments in Appointment Manager

Appointment Manager is a web-based application that allows you to sync appointments with your Outlook calendar. This video will inform you on how to create new appointments in Appointment Manager.

How to Create Appointments in Appointment Manager Using Outlook

Appointment Manager is a web-based application that allows you to sync appointments with your Outlook calendar. This video will inform you on how to create new appointments in Appointment Manager.

How to Block Appointments in Appointment Manager and Microsoft Outlook

Appointment Manager is a web-based application that allows you to sync appointments with your Outlook calendar. Appointment Manager allows you to block appointments, which will hide the appointments from view on your online profile.

How to Cancel Appointments in Appointment Manager and Microsoft Outlook

Appointment Manager is a web-based application that allows you to sync appointments with your Outlook calendar. If a student has already reserved an appointment with you, you can cancel the appointment. Canceling the appointment will notify the student.