Training Videos

How to Update an Issue or Request in the IT Help Portal at Illinois State University

This video describes how faculty, staff, and students will update issues and requests previously submitted as they apply to technology in the IT Help Portal at Illinois State University.

How Faculty and Staff Submit Issues and Requests in the IT Help Portal at Illinois State University

This video describes how faculty and staff members will submit issues and requests as they apply to technology in the IT Help Portal at Illinois State University.

How Students Submit Issues and Requests in the IT Help Portal at Illinois State University

This video describes how students will submit issues and requests as they apply to technology in the IT Help Portal at Illinois State University.

How to Search for Knowledge Articles in the IT Help Portal

This video describes how to search for knowledge articles in the IT Help Portal.

AT Process Training

This recording of a classroom training session is intended for employees of Administrative Technologies at Illinois State University. This training session discusses ITIL processes used by Administrative Technologies. 

Assigning and Approving Grades in the Faculty Center

This video describes how instructors will assign and approve final grades for student in their classes at Illinois State University.

How to Complete Pre-Student Teaching Experience Documents

This video describes how students will complete pre-student teaching documents at Illinois State University.

Introduction to Cherwell at Illinois State University

This recording of a classroom training session is intended for employees of Illinois State University who will use Cherwell to manage incidents, service requests, knowledge articles, change records, and the CMDB.

Knowledge Management in Cherwell at Illinois State University

This recording of a classroom training session is intended for employees of Illinois State University who will use Cherwell to create and manage knowledge articles.

Incident Management & Service Requests in Cherwell at Illinois State University

This recording of a classroom training session is intended for employees of Illinois State University who will use Cherwell to manage incidents and service requests.