Training Videos

How to Block Appointments in Appointment Manager and Microsoft Outlook

Appointment Manager is a web-based application that allows you to sync appointments with your Outlook calendar. Appointment Manager allows you to block appointments, which will hide the appointments from view on your online profile.

How to Cancel Appointments in Appointment Manager and Microsoft Outlook

Appointment Manager is a web-based application that allows you to sync appointments with your Outlook calendar. If a student has already reserved an appointment with you, you can cancel the appointment. Canceling the appointment will notify the student.

How to Share a Profile in Appointment Manager

Appointment Manager is a web-based application that allows you to sync appointments with your Outlook calendar. You have to share your online profile in Appointment Manager before individuals can sign up for appointments with you.

How to Create a Profile in Appointment Manager

Appointment Manager is a web-based application that allows you to sync appointments with your Outlook calendar. To set up appointment hours in Appointment Manager, you must first create a profile.

How to Update an Issue or Request in the IT Help Portal at Illinois State University

This video describes how faculty, staff, and students will update issues and requests previously submitted as they apply to technology in the IT Help Portal at Illinois State University.

How Faculty and Staff Submit Issues and Requests in the IT Help Portal at Illinois State University

This video describes how faculty and staff members will submit issues and requests as they apply to technology in the IT Help Portal at Illinois State University.

How Students Submit Issues and Requests in the IT Help Portal at Illinois State University

This video describes how students will submit issues and requests as they apply to technology in the IT Help Portal at Illinois State University.

How to Search for Knowledge Articles in the IT Help Portal

This video describes how to search for knowledge articles in the IT Help Portal.

AT Process Training

This recording of a classroom training session is intended for employees of Administrative Technologies at Illinois State University. This training session discusses ITIL processes used by Administrative Technologies. 

Assigning and Approving Grades in the Faculty Center

This video describes how instructors will assign and approve final grades for student in their classes at Illinois State University.