Service Catalog A-Z

Service Desk

The service desk provides a central point of contact for Administrative Technologies customers to report an incident or request a service. The service desk keeps customers informed of progress, provides advice on workarounds, and resolves incidents as quickly as possible or escalates them if necessary.

Smartphone Services and Support

Administrative Technologies provides knowledgeable technicians to help support smartphone functionality. Technicians assist in ensuring access to e-mail, calendars, address books, tasks, notes, and other features are operating accordingly.

Software (Application) Lifecyle Management

Administrative Technologies provides knowledgeable staff to assist customers with selecting software and applications to meet business needs. This service includes creating quotes, installing software, and monitoring for upgrades and newer versions.