Our Services

The Administrative Technologies Service Catalog is currently in progress. A service catalog is a database or document with information about all live IT services, including those available for deployment. This resource is published to customers and is used to support the delivery of IT services. It includes information about our customers, our services, and the value our services provide.

Environment Management

Data Center Operations
Production Support
Hardware Lifecycle Management
Application Lifecycle Management
Incident/Problem/Event Management
Security Compliance

Unit & Resource Management

Capacity Management
Portfolio & Project Management
Administrative IT Project
Administrative IT Governance
Resource Skills Management (Core Competencies)
Professional Development
Performance Evaluation
Talent Management
Succession Planning
Planning & Budgeting
Internal Processes (Standardization)
Productivity Applications
Internal Communications (SharePoint)
External Communications (website, e-mail)
Supplier Management (Vendor Relations)
Service Asset & Configuration Management

Performance Management

Key Performance Indicators (KPIs)
Operational Metrics

Service & Support

Staff Augmentation Request Form
Service Desks
Client Services (Including Desktop Support)
Training
Business Process Analysis
Change Management (Business Process Change)
Access & Security
Communications
Request Fulfillment

Technical Products and Solutions

Information Management
Application Development
Line-of-business Applications Administration
Business Intelligence
Release & Deployment Management
Business Process Management
Change Management (Modifying Production IT)
Knowledge Management
ERP Implementation (iPeople)
IT Infrastructure Management
Service Level Management
Service Catalog Management

Additional Services

Process Improvement